The Heytesbury Group,
which comprises the operations of Heytesbury Cattle Company Pty Ltd,
Vasse Felix Pty Ltd, Heytesbury Thoroughbreds Pty Ltd and the
corporate head office, being Heytesbury Pty Ltd, respects the privacy
of your personal information in our care. Personal information means
information which identifies you as an individual or from which your
identity can be reasonably ascertained.
relates to personal information we collect and handle about you as
our customers (primarily of Vasse Felix Pty Ltd), visitors to our
website, apps, social media and other digital services, and members
of the public. Our personnel and job applicants can contact our Human
Resources Manager for details about the privacy of their personal
What kinds of personal information do we collect and
information we collect and hold is what is reasonably necessary for
our specific business functions and activities. When we collect and
hold personal information, it may be of the following kinds:
your personal details
such as your name, addresses, telephone numbers, age and gender;
reference number, wine club number and any rewards and redemption
details applicable to your membership of our wine club;
what, how and when
you buy from us or have expressed interest in buying from us and your
stated or likely preferences, for example whether you may be
interested in particular products or promotions.
Depending on the
nature of your dealings with us, we may collect and hold other types
of personal information. For example, information collected and held
via our secure financial systems about the debit or credit card you
might use for your purchases from us.
You generally have
the option of not identifying yourself or of using a pseudonym when
dealing with us but not where this is impractical (for example when
you shop online with us) or where the law or a court order provides
How do we collect and hold personal information?
When we collect
personal information about you, we do so by making a record of it. We
do this when:
you register with us,
to become a member of our wine club or to send you information;
you communicate with
you take part in our
promotions, competitions, testimonials, surveys and focus groups;
with us in other ways involving a need for personal information to be
provided, such as† contacting
one of our offices.
When you visit our
websites, social media pages or mobile applications or click on our
advertisements on the online media of other companies, we may collect
information about you using technology which is not apparent to you,
for example "cookies". A cookie is a text file placed into
the memory of your computer by our computers. A copy of this text file
is sent by your computer whenever it communicates with
we hold is generally stored in computer systems. These may be
operated by us or by our service providers. In all cases, we have
rigorous security requirements aimed at eliminating risks of
unauthorised access to, and loss, misuse or wrongful alteration of,
Why do we collect, hold, use and disclose personal
When we collect, hold
and use your personal information, we do so primarily to sell and
promote our goods and services to you and to improve on the range of
our offerings. For example:
to learn of your
likely preferences so that we may promote our goods and services to
you in a way which may be of most interest to you; and
in investigating your complaints and enquiries.
We disclose personal
information we collect for purposes which are incidental to the sale
and promotion of our goods and services to you. For example, we may
disclose your personal information within our group or to service
providers who assist us in our day-to-day business operations.
We may collect, hold,
use and disclose your personal information for other purposes which
are within reasonable expectations or where permitted by law.
When marketing to
you, your personal information is only ever used or disclosed for the
Heytesbury Groupís own purposes. You may opt out of our direct
marketing to you. Our direct marketing materials will tell you how to
We may de-identify
your personal information. We may do this for use and disclosure of
the anonymous data to determine preferences and shopping patterns.
How can you enquire about, access or correct your
We will provide you
with access to any of your personal information we hold (except in
limited circumstances recognised by law). If you wish to access your
personal information or have an enquiry about privacy, please contact
our Company Secretary at: firstname.lastname@example.org or by calling us on
08 6217 2600.
can write to us at:
PO Box 7255
CLOISTERS SQUARE WA
If you need to
correct your personal information, please contact our Company Secretary
at one of the above contact points.
How can you complain about our management of personal
If you wish to
complain about a breach of the privacy rules that bind us, you may
contact our Company Secretary at one of the above contact points. We
may ask you to put your complaint in writing and may discuss it with
our personnel and our service providers and others as appropriate.
Our Company Secretary
will investigate the matter and attempt to resolve it in a timely
way. Our Company Secretary will inform you in writing about the
outcome of the investigation. If our Company Secretary does not
resolve your complaint to your satisfaction and no other complaint
resolution procedures are agreed or required by law, our Company
Secretary will inform you that your complaint may be referred to the
Privacy Commissioner for further investigation and will provide you
with the Commissioner's contact details.
Our sharing of your personal information overseas
It is our policy to
require all of our overseas sharing of personal information to be
done in a way which requires observance of strict privacy and
security standards, both during transit and at the overseas
We may allow your
personal information to be shared with those who are in countries
other than your own location. We do this:
where we have
made a business decision to store our data with a trusted service
provider who is in the business of providing data storage and
processing services. Examples are those who store and process our
email and mobile application data. These services commonly involve
diverse geographic locations which change from time to time for
reasons which include data protection and processing efficiency.
Where these services are used by us, it is not practical for us to
notify you of which country your personal information may be located
business which collected your personal information is in a different
country to your location.
about privacy law and privacy principles is available from the
Privacy Commissioner. The Privacy Commissioner may be contacted at
www.oaic.gov.au (email - email@example.com) (Australia).
Last update of this
policy: May 2014